{"id":11,"date":"2026-05-15T10:48:47","date_gmt":"2026-05-15T10:48:47","guid":{"rendered":"https:\/\/167.150.100.157\/?page_id=11"},"modified":"2026-05-21T10:52:57","modified_gmt":"2026-05-21T10:52:57","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/petihome.net\/?page_id=11","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Return Eligibility<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We accept returns within <strong>14 days<\/strong> of receiving your order, provided that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item is unused, in its original packaging, and in the same condition as when it was delivered.<\/li>\n\n\n\n<li>The item is not opened, especially for food, treats, supplements, or hygiene products (for hygiene and safety reasons).<\/li>\n\n\n\n<li>You provide the original invoice or order number.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Non-returnable items include:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pet food, treats, supplements, and any edible products once opened.<\/li>\n\n\n\n<li>Grooming products, shampoo, or items that come into direct contact with pets once opened.<\/li>\n\n\n\n<li>Customized or personalized items.<\/li>\n\n\n\n<li>Items that have been used or damaged due to improper handling.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Refund Process<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If approved, the refund will be processed to your original payment method within <strong>7\u201314 business days<\/strong>.<\/li>\n\n\n\n<li>Shipping and handling fees are <strong>non-refundable<\/strong>.<\/li>\n\n\n\n<li>If the return is due to our error (wrong item shipped or defective product), we will cover the return shipping cost.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Defective or Wrong Items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a defective, damaged, or incorrect item, please contact us <strong>within 48 hours<\/strong> of delivery with clear photos of the issue. We will arrange for a replacement or full refund at no extra cost to you.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. How to Return an Item<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact our customer service at <strong>[petlihome@company.com]<\/strong> or through the website chat with your order number and reason for return.<\/li>\n\n\n\n<li>We will provide you with return instructions and a return address in Malaysia.<\/li>\n\n\n\n<li>Ship the item back to us. We recommend using a trackable shipping service.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">5. Exchange Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Cancellation Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You may cancel your order <strong>within 24 hours<\/strong> after placing it for a full refund (before the order is processed or shipped). Once the order has been shipped, cancellation is no longer possible and you will need to follow our return process.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions regarding our Refund &amp; Return Policy, please contact us:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> [<a href=\"mailto:your@email.com\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>petihome@company.com<\/strong><\/a>]<\/li>\n\n\n\n<li><strong>Phone:<\/strong> [+60 11 8211 514]<\/li>\n\n\n\n<li><strong>WhatsApp:<\/strong> [+60 11 8211 514] (Recommended)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Thank you for shopping at Petlihome.<\/h2>\n","protected":false},"excerpt":{"rendered":"<p>1. Return Eligibility We accept returns within 14 days of receiving your order, provided that: Non-returnable items include: 2. Refund Process Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. 3. Defective or Wrong Items If you receive a defective, damaged, or incorrect item, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/petihome.net\/index.php?rest_route=\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/petihome.net\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/petihome.net\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/petihome.net\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/petihome.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11"}],"version-history":[{"count":2,"href":"https:\/\/petihome.net\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":1064,"href":"https:\/\/petihome.net\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions\/1064"}],"wp:attachment":[{"href":"https:\/\/petihome.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}