Privacy Policy

Last updated: June 10, 2026

At Petihome, we respect your privacy and are committed to protecting your personal data. This Privacy Notice explains what information we collect, how we use it, and the rights you have over your data when you visit our website or make a purchase.

1. Who We Are

Petihome is an online store specializing in pet products. We offer food, toys, accessories, hygiene products, care items, and other products for dogs, cats, birds, fish, and small animals.

By using our website, you agree to the practices described in this Privacy Notice.

2. Information We Collect

We may collect the following personal data:

  • First and last name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase information
  • Payment information (processed securely by third-party providers)
  • IP address
  • Browser and device information
  • Browsing history on our website

Collecting this information allows us to process orders, provide customer support, and improve our services.

3. Comments and Reviews

When users leave comments or reviews on our website, we collect the information provided in the form, as well as the IP address and basic browser information to help detect and prevent fraud or spam.

An anonymized string generated from your email address may be sent to Gravatar to check whether you use that service. Gravatar’s privacy policy is available at:

https://automattic.com/privacy

Once your review or comment is approved, your profile image may be displayed publicly with your content.

4. Media Files

If you upload images to our website, we recommend avoiding images that contain embedded location data (EXIF GPS).

Visitors can download and view published images, so any location information in them could be accessible.

5. Use of Cookies

Our site uses cookies to improve browsing, analyze performance, and offer a personalized shopping experience.

Cookies may be used to:

  • Keep you signed in
  • Remember user preferences
  • Save products in the shopping cart
  • Analyze browsing behavior
  • Improve site functionality
  • Personalize content and promotions

You can change or disable cookies at any time in your browser settings.

Note that some site features may not work if you block certain cookies.

6. Third-Party Content

Our website may include embedded third-party content, such as:

  • Videos
  • Payment gateways
  • Analytics tools
  • Social networks
  • External widgets

These services may collect information about you according to their own privacy policies.

We recommend reviewing those policies before using such services.

7. How We Use Your Information

We use the data we collect to:

  • Process and deliver orders
  • Process payments
  • Provide customer support
  • Respond to inquiries and requests
  • Send order confirmations and updates
  • Improve our products and services
  • Detect fraudulent activity
  • Meet legal and tax obligations
  • Send promotional messages when you have given consent

8. Who We Share Your Information With

We do not sell or rent your personal data.

We may share information only with service providers needed to operate our business, including:

  • Payment processors (Stripe, PayPal, and other authorized providers)
  • Shipping and logistics companies
  • Email marketing platforms
  • Web hosting services
  • Analytics and security tools

All providers receive only the information needed to perform their services.

9. Data Retention

We will keep your personal data only as long as needed to:

  • Process orders
  • Fulfill contractual obligations
  • Meet legal and tax requirements
  • Resolve disputes
  • Protect our legal rights

Order and transaction data may be kept for the period required by applicable law.

10. Information Security

We implement reasonable technical, administrative, and organizational measures to protect your personal data against:

  • Unauthorized access
  • Accidental loss
  • Alteration
  • Improper disclosure
  • Fraudulent use

However, no method of electronic transmission or storage can guarantee absolute security.

11. Your Rights

Under Mexico’s Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), you have the right to:

  • Access your personal data
  • Correct inaccurate or outdated information
  • Request cancellation of your data
  • Object to the processing of your personal data

These rights are known as ARCO rights.

You may also withdraw consent for certain processing activities where the law allows.

To exercise any of these rights, contact us using the details at the end of this document.

12. International Data Transfers

Because e-commerce is global, some of our service providers may be located outside your country of residence.

When that happens, we will take reasonable steps to ensure your personal data receives an adequate level of protection.

13. Changes to This Privacy Notice

We reserve the right to change this Privacy Notice at any time.

Updates will be posted on this page with the corresponding last-modified date.

We recommend reviewing this document periodically to stay informed about how we protect your information.

14. Contact

If you have questions about this Privacy Notice or want to exercise your rights over your personal data, you can contact us:

Email: [email protected]

Phone: +52 55 8211 5143

WhatsApp: +52 55 8211 5143

Thank you for trusting Petihome.